After Sales Support

N.V.C.S. prides itself on providing a highly efficient and innovative vending service that meets the demands of today’s customers.

Whatever is required, be it maintenance, servicing or restocking, you can rest assured that a skilled route operator will always carry sufficient re-fill stock, and time served factory trained always carry appropriate parts.

What happens when I become a customer?

We will provide a list of people within NVCS from accounts through to service and you will be assigned your own Account Manager & Telesales contact to ensure a consistent and seamless service.

Can you look after the vending machines?

NVCS employ fully trained and uniformed staff who carry out the operation of machines for companies who do not have the staff available to carry out the purchasing of stock or the filling, cleaning, cash collection, counting and banking functions that are required.

Each staff member is in constant mobile contact with both each other and their operational head quarters. This is done through advanced digital telemetry systems and state of the art vehicle management. This ensures all support staff have accurate information at their fingertips detailing every installation and its current status.

All cash collected is returned to head office where it is machine counted and a full audit of monthly vends and monies are undertaken in preparation for monthly invoicing for the customer.

What about maintenance and servicing?

The ability to provide a prompt and efficient engineering service to our customers has always been a priority at NVCS. All our vending equipment is covered by our own directly employed service personnel, who are dedicated directly to the equipment we supply. Our engineers are trained, to a very high standard; by the manufacturers of the vending machines that we provide and we offer a very rapid response to service call outs, usually within 4 hours.

Can we maintain the vending equipment in house?

Yes, should you choose to maintain your equipment in house, then we also offer a full training package for your designed support personnel, which is accredited by the Automatic Vending Association.