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The safety of our staff and customers is paramount, please be assured all our staff are fully complaint with current COVID19 rules and regulations. For your peace of mind please see the below measures we have put in place to help limit the spread of the virus.

Public Protection Equipment (PPE)

All of our engineers have been fully equipped with the following PPE within their vans to ensure that for every visit new PPE is used.

  • Face Masks
  • Disposable Gloves

General Hygiene

To ensure excellent hygiene standards are maintained, all our staff carry alcohol-based hand sanitisers and have been briefed about the importance of cleanliness and adhere to the guidance set out by the World Health Organisation, which includes:

  • Regularly washing hands
  • Avoiding to touch face and mouth
  • When coughing or sneezing to cover mouth and nose with a tissue or flexed elbow and then to immediately dispose of the tissue into a bin and then wash hands
  • To contact NHS 111 if they have any Covid-19 related symptoms.

A Fully Operated Service

We are happy to provide as much or as little help as you require, be it maintenance, servicing or restocking, you can rest assured that our skilled route operators will be up to the task. Our operators always carry sufficient products to re-fill stock, and carry appropriate parts to ensure your machines are in constant operation.

Latest Technology

We have invested in ensuring our IT systems are the best in the industry by running the latest vending specific IT system called Vendmanger. This allows us to accurately control and manage all aspects of our business from stock and cash control to the monthly invoicing. We know when our operators or service staff have been to a machine and what they have left to complete.

DataKey – Our operating staff all carry a device called a Datakey, this technology extracts key information direct from our machines and wirelessly transmits the data to a mobile. Using the Datakey user error is eliminated, improving accuracy and security.

Mobile – Our operating and service staff all carry a mobile system giving them a live link to our backend systems in the field. With the information they need at their fingertips they receive immediate notifications when new tickets are assigned to them. The system also links through to a navigation system, to enable satellite navigation if required speeding up response times.

Technical Service

Providing good quality technical service to customers is a very high priority at NVCS Ltd.

We use our own directly employed service personal to repair and maintain vending and coffee machines. All our service engineers are fully trained to a very high standard and are familiar with our complete equipment range. We work closely with our machine manufacturers to ensure our technical staff are fully up to date with the latest diagnostic and fault finding techniques.

Espresso Machine Pressure Testing

All owners of espresso machines come under the Pressure Systems Safety Regulations, which require maintenance by a “competent person” on a regular basis, with safety valves checked for operation. The certificate must be backed up by the inspector’s credentials of competence. Our engineers are qualified to undertake boiler pressure inspections and issue certification to ensure all legal obligations are met by the equipment owner.
For more information about pressure testing – speak to our service department on 01603 720004

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